India/Indians EARNS more negativity vis-à-vis Customer Service

With the death (rather murder) of the Australian tourist in Calangute, Goa...Indians have added yet another feather in their cap- for awful, uncalled for and 3rd grade customer service. We are all familiar with incidents of wretched customer service in relation to 'domestic' call centres, some restaurants (even hotels), Government hospitals/offices, etc (as the list is humongous). The highlight here is bad/unprofessional customer service leading to murder, YES murder of the customer allegedly at the hands of the person rendering the service!


An Australian tourist in India is murdered in Calangute, Goa allegedly by waiters and a security guard of a restaurant in Goa...sounds ABSOLUTELY shocking, at least to me!! The story so far- Mr John Kelly, the Australian national picked up an argument with the waiter over beer not served in the 'right' way. Let's take it for granted that the tourist was rude or misbehaved with the waiter. But, when were Indian waiters famous for serving food & beverages the 'right' way?! If you happen to be a food-pro and pretty well versed with gourmet/food & beverages, you'll realize what I mean! Many restaurateurs or hoteliers don't even understand the difference between chilled and cold, and many other things...So, in the ensuing scuffle between the tourist on 1 side and the waiters+security guard on the other, the restaurant guys thrashed him. Though, they have a story to tell and according to them Mr Kelly wielded a knife...from which they had to be 'protected'. Cutting the story (& the allegations and counter allegations) short- the tourist died allegedly at the hand of the restaurant men.


Doesn't it give a bad name to India and Indians, especially a foreign national murdered at the hand of Indians!!! Its disgraceful. May be the benefit of doubt should go to the waiters...but is this the way you treat your guest...the person who gives you business?! Moreover, he was owing allegiance to another country and this incident is going to have serious repercussions. Indian traditions and customs profess that a guest is like god and we should treat our guest REALLY well! And what happened to the maxim- 'Atithi devo bhava'(the guest is embodiment of a divine entity) ??

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