India/Indians EARNS more negativity vis-à-vis Customer Service
With the death (rather murder) of the Australian tourist in Calangute, Goa...Indians have added yet another feather in their cap- for awful, uncalled for and 3rd grade customer service. We are all familiar with incidents of wretched customer service in relation to 'domestic' call centres, some restaurants (even hotels), Government hospitals/offices, etc (as the list is humongous). The highlight here is bad/unprofessional customer service leading to murder, YES murder of the customer allegedly at the hands of the person rendering the service! An Australian tourist in India is murdered in Calangute, Goa allegedly by waiters and a security guard of a restaurant in Goa...sounds ABSOLUTELY shocking, at least to me!! The story so far- Mr John Kelly, the Australian national picked up an argument with the waiter over beer not served in the 'right' way. Let's take it for granted that the tourist was rude or misbehaved with the waiter. But, when were Indian waiters famous for...